HEAT® is the flagship and market-leading help desk solution from
HEAT Software. It’s built on more than two decades of service
management experience, and is used and trusted by more than
8,000 organizations worldwide.

HEAT, is designed to deliver exceptional IT and customer service.
It provides incident and inquiry tracking, case management, and
unmatched automation.

Whether supporting employees or customers, quality has a
direct impact on efficiency and profitability. HEAT software’s
combination of tried-and-true best practices, aligned with call
center technology, helps boost employee productivity and service
levels.

HEAT Help Desk helps cut costs by:
• Automating routine tasks
• Increasing first call resolution
• Reducing service calls with self-service capability
• Gaining efficiency with voice-enabled service
• Consolidating and integrating Help Desk operations
• Introducing service enhancements with analytical views of
end-to-end performance

HEAT delivers accessibility and deployment for any industry, as
well as services for every department and customer segment.

HEAT can also integrate with popular CRM products like Goldmine,
enabling the sharing of vital information between Sales & Service.