HEAT® is the flagship and market-leading help desk solution from HEAT Software. It’s built on more than two decades of service management experience, and is used and trusted by more than 8,000 organizations worldwide. HEAT, is designed to deliver exceptional IT and customer service. It provides incident and inquiry tracking, case management, and unmatched automation. …
Introducing a product that solves a practical issue that affects all of us – easy, effective, inexpensive and quite simply brilliant! Picture this scenario; most of us have at least one smartphone (I happen to have three to manage different countries), a tablet (an iPad in my case), and a PC (my personal stuff is on a MAC). So, here is the issue – I am constantly entering data…
With the release of Goldmine Premium 2014.2 and the new Goldmine Web Client, several customers have enquired about where this fits in with earlier products like iGoldmine (essentially a Go-Global product) and the Goldmine Mobile Edition. From a user’s perspective, here is a simple explanation, which takes into account what device you have for internet access to Goldmine: If you wish to…